We are in search of a passionate, hard working individual that is willing to go the extra mile towards ensuring client success!
The Director of Client Success is responsible for developing and maintaining long term relationships with each client. The Director of Client Success works closely with the client as well as the internal fulfillment teams to ensure teams are delivering services in a timely manner and achieving client goals.
Responsibilities of an account manager include:
#1 point of contact for client, sales teams and internal fulfillment team.
Focus on client success, build and maintain solid, trusting relationships for long-term client success.
Build strategies with internal teams based on client goals and industry best practices
Monthly progression calls with client and sales teams.
Track and measure key account metrics.
Identify wins and up-sell opportunities and collaborate with internal fulfillment and external sales teams.
Assist with multiple incoming requests and escalations when needed.
Desired Skills and Education:
1+ year(s) account or project management experience
Excellent verbal and written communication skills
Excellent listening, presentation skills, negotiation skills preferred
Ability to manage multiple projects and close attention to detail a must
Ability to deliver client-focused solutions based on client goals
Knowledge of digital marketing products (Organic SEO, PPC, Social Media Management)
Job Type: Full-time
Pay: From $45,000.00 per year
Monday to Friday
Digital Strategy: 1 year (Preferred)
Digital Marketing: 2 years (Preferred)
Ocala Office, remote work is common