Director of Client Success

We are in search of a passionate, hard working individual that is willing to go the extra mile towards ensuring client success!

The Director of Client Success is responsible for developing and maintaining long term relationships with each client. The Director of Client Success works closely with the client as well as the internal fulfillment teams to ensure teams are delivering services in a timely manner and achieving client goals.

Responsibilities of an account manager include:

  • #1 point of contact for client, sales teams and internal fulfillment team.

  • Focus on client success, build and maintain solid, trusting relationships for long-term client success.

  • Build strategies with internal teams based on client goals and industry best practices

  • Monthly progression calls with client and sales teams.

  • Track and measure key account metrics.

  • Identify wins and up-sell opportunities and collaborate with internal fulfillment and external sales teams.

  • Assist with multiple incoming requests and escalations when needed.

Desired Skills and Education:

  • 1+ year(s) account or project management experience

  • Excellent verbal and written communication skills

  • Excellent listening, presentation skills, negotiation skills preferred

  • Ability to manage multiple projects and close attention to detail a must

  • Ability to deliver client-focused solutions based on client goals

  • Knowledge of digital marketing products (Organic SEO, PPC, Social Media Management)

Job Type: Full-time

Pay: From $45,000.00 per year

Schedule:

  • Monday to Friday

Experience:

  • Digital Strategy: 1 year (Preferred)

  • Digital Marketing: 2 years (Preferred)

Work Location:

  • Ocala Office, remote work is common